This Refund Policy (“Policy”) outlines the terms and conditions under which refunds may be issued for products purchased through SGSaver (“we,” “us,” or “our”). By placing an order on SGSaver, you acknowledge and agree to be bound by this Policy. Refunds may be issued in the form of cash / voucher / reward points, as determined by SGSaver in accordance with the conditions stated below.

1. Eligibility for Refunds

A refund may be issued under the following circumstances:

  • The product received is damaged, defective, or faulty
  • The product received is incorrect or not as described
  • The order was cancelled in accordance with our cancellation policy

Refund eligibility may vary depending on the product category, seller policy, and condition of the item.

2. Non-Refundable Items

Unless otherwise stated on the product page, the following items may not be eligible for refunds:

  • Items marked as “Non-Refundable” or “Final Sale”
  • Products damaged due to misuse or negligence
  • Personal care items, or hygiene-related products (if opened)
  • Digital products or downloadable content

3. Refund Request Process

To request a refund:

  1. Contact SGSaver support within 48 hours of receiving the product
  2. Provide order details, reason for refund, and supporting evidence (images/videos if required)
  3. Our team will review the request and notify you of the decision

Failure to report issues within the specified timeframe may result in rejection of the refund request.

4. Return of Products

  • Approved refunds may require the product to be returned in its original condition, unused, and with all original packaging and accessories.
  • Return instructions will be provided once the refund request is approved.
  • Return shipping charges may be borne by the customer unless otherwise specified.

5. Disputes & Chargebacks

Customers are encouraged to contact SGSaver support before initiating any payment disputes or chargebacks. Unauthorized chargebacks may result in account restrictions.

6. Changes to This Refund Policy

SGSaver reserves the right to amend or update this Policy at any time. Changes will be
effective upon publication on the website.

7. Contact Information

For refund-related queries, please contact:

Email: shop@sgsaver.com